SH Travels — Your privacy matters
We respect your privacy and are committed to protecting your personal information. This page explains what we collect, why we collect it, and how we keep it safe.
Contact Us
Questions about this policy?
SH Travels
We reply quickly — typically within 24 hours.
What we collect
Personal details (name, phone, email), booking info, pickup/drop locations, and device/IP data.
How we use it
To confirm bookings, communicate with you, provide services, process payments, and improve our site.
Your rights
Access, update, correct or request deletion of your data. Opt-out of marketing messages at any time.
1. Information We Collect
We collect information you provide directly when you use our site or services, such as:
- Contact details: name, phone number, email address.
- Booking details: pickup & drop locations, dates/times, vehicle preferences, passenger count.
- Payment data: only if you pay online via secure payment providers (we do not store full card data on our servers).
- Automatic data: IP address, device type, browser, and analytics data to improve the site.
2. How We Use Your Information
Your information helps us run our service smoothly. Examples:
- Confirm and manage bookings, send confirmations and updates.
- Provide vehicle & driver details and logistical support.
- Process payments securely through third-party gateways.
- Respond to customer support requests and improve services.
- Detect and prevent fraud, abuse, or safety risks.
5. Data Security
We use reasonable technical and organizational measures to protect your personal data, including secure servers and encrypted communication. While we strive to protect your information, no online service can be guaranteed 100% secure.
6. Data Retention
We keep your information only as long as needed to provide the service, comply with legal obligations, or resolve disputes. Booking records are typically retained for business and tax purposes.
7. Your Rights
You can request access, correction, portability, or deletion of your personal data. You can also opt out of marketing communications. To exercise these rights, contact us (details below).
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13 years of age.
9. Changes to This Policy
We may update this policy over time. We will post the updated policy here with a revised date. Continued use after changes means you accept the updated policy.